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23-10-2015, 09:56   #1
capuvlam
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Join Date: Oct 2015
Posts: 4
can't sync, can't reinstall websync
Hello,

I tried to sync the rcx5 with websync but that didn't work.
I followed the faq steps and tried to reinstall but that generates an error message.
Ideas anyone?

Mac OSX El Capitan, Websync 2.8.3
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23-10-2015, 16:56   #2
Freekick123
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Join Date: Jul 2011
Posts: 214
Originally Posted by capuvlam View Post
Hello,

I tried to sync the rcx5 with websync but that didn't work.
I followed the faq steps and tried to reinstall but that generates an error message.
Ideas anyone?

Mac OSX El Capitan, Websync 2.8.3
Did it work befroe you upgraded to El Capitan? El Capitan rollout did not go smoothly.
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23-10-2015, 16:58   #3
capuvlam
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Yes, it worked fine until the upgrade.
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23-10-2015, 17:19   #4
capuvlam
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Originally Posted by Freekick123 View Post
Did it work befroe you upgraded to El Capitan? El Capitan rollout did not go smoothly.
What do you suggest?
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24-10-2015, 13:52   #5
Freekick123
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Originally Posted by capuvlam View Post
What do you suggest?
You're probably not going to like my suggestion, but I'd start by emailing polar support and open a ticket. Find out if Web Sync is compatible with El Capitan and if it's not does polar plan on making it compatible. Since Polar is pushing the Flow service and moving away from the legacy data transfer methods I wouldn't be surprised if there's no further development on Web Sync and you might be out of luck.

If you have Time Capsule you can revert back to the last good Yosemite backup and stay on Yosemite until you make a decision on how to go forward or Polar gets back to you.

Polar support seems to be backed up so don't be surprised if it takes a while before they get back to you. I'm working an open ticket with them now and turn around by email is about 48 hours.

Wish I had better news. Maybe someone else has El Capitan and web sync and sees this post and can verify your issue.
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M450, V800, RS800CX, FT60, FT7
H7, H3, H2, H1, WAHOO BLUE
WAHOO BLUE SC
Powertap C1 power meter
iPhone 7 Plus
Specialized Roubaix 2010
Kinetic Rock and Roll Trainer, Kinetic InRide
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Balance Scale
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24-10-2015, 13:58   #6
capuvlam
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Join Date: Oct 2015
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I just did a clean osx install. That worked.
Thanks for the replies.
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24-10-2015, 14:55   #7
Freekick123
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Join Date: Jul 2011
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Originally Posted by capuvlam View Post
I just did a clean osx install. That worked.
Thanks for the replies.
Awesome. After I last posted, I downloaded the Web Sync app and it installed fine for me. I just logged back in to report that so glad you're up and running again.

The El Capitan upgrade didn't go smooth for me either. It took a couple weeks of messing around and reverting with Time Capsule to get it right.
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M450, V800, RS800CX, FT60, FT7
H7, H3, H2, H1, WAHOO BLUE
WAHOO BLUE SC
Powertap C1 power meter
iPhone 7 Plus
Specialized Roubaix 2010
Kinetic Rock and Roll Trainer, Kinetic InRide
Sufferfest training videos
Balance Scale
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01-02-2016, 11:09   #8
daniello67
Junior Member
 
Join Date: Oct 2014
Posts: 2
websync
Hi
I can't sync my cs500+ with polartrainer in mac OS X captain. i have already installed OS X, but on january 22nd stopped working. I tried to reinstall de app web sync but doesn't work. At the polartrainer web appears a legend and you say are working about this. My question is when, because i will lose my last 14 trainings if you can't resolve it soon.
Regards
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02-02-2016, 10:32   #9
SGREEN007
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Join Date: Feb 2016
Posts: 1
When will the known MAC OSx issue be resolved on PolarPersonalTrainer????
Its been since 22nd Jan since the download/sync feature stopped working due to an "OSx" issue... In any other organisation this would have been resolved overnight or within 24 hrs... When will it be fixed POLAR???? Give us a clue please as I am running out of watch memory and will lose my records soon. If that happens I will definitely give up with Polar and go to Garmin,...

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04-02-2016, 21:18   #10
MichaelJSwann
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Join Date: Apr 2012
Posts: 727
I just logged in to polarpersonaltrainer. There is an announcement of a new version of WebSync available for OsX users available now.
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